Leagal Policies

Faq's

WILL THE PRODUCT BE SIMILAR TO THE ONES SHOWN IN PICTURES?

Yes. If the product is handcrafted there might be slight variations

HOW TO RECOVER A FORGOTTEN PASSWORD?

In case you forget your password, you can click on “Forget Password” in the login section. An email will be sent for a password reset.

HOW TO CHECK THAT MY ORDER HAS BEEN CONFIRMED?

When you place an order, a confirmation email is sent to you. If you don’t receive an email you can contact our customer service.

HOW TO TRACK MY ORDER?

You can click on “order status” in “MY ACCOUNT” section of the website.

WHAT ARE THE PAYMENT METHODS I CAN USE?

We offer the following payments methods:

- Credit/Debit Card
- Bank Transfer
- Western Union

WHAT ARE THE DELIVERY CHARGES?

PKR 300 will be charged for local customer and PKR 2500 for international delivery charges

HOW MANY TIMES WILL THE ORDER BE DELIVERED TO ME IN CASE I MISS THE FIRST DELIVERY?

As per company policy, the delivery will be made twice in case of any missed delivery. Fail to receive the parcel on the second attempt, the parcel will be returned to us.

IS IT NECESSARY TO SIGN UP?

By signing up an account with www.rabiazahur.com, you will be able to access and manage your account information easily. This includes:

• Changing your password
• Updating your billing or shipping address
• Checking your order status
• Viewing your complete order history
• Update Address

WHAT IF THE PRODUCT I WANT IS OUT OF STOCK?

If the product is out of stock, you won’t be able to order that particular product as it will show you “out of stock”. Once the product is available you will be able to order