Return & Exchange

Return Policy

Returns are only accepted if reported within 72 hours of delivery, along with the original proof of purchase (receipt sent via email at the time of purchase).

To request a return, please follow these steps:

• Provide your original order number for verification.
• In case of an issue, share clear pictures via our official WhatsApp as proof.
• Initiate a return request by sending your order details (name, email, phone number) along with your reason for return and supporting proof (images, videos, etc.) to our WhatsApp.
• Our Customer Care Team will review your request and contact you if it's found valid and eligible for return.

For international clients:

We cannot generate a return label. You will need to courier the item using a service recommended by our team. The return address will be shared via WhatsApp.

Once we receive and review the returned item:

• If the claim is approved, we will offer either an exchange or store credit (of equal or lesser value) with a specified validity.
• Refunds/credits cover only the price of the item(s), not the shipping costs.
• Returns are the customer’s responsibility until they reach our provided return address.
• Refunds take 8–12 business days after the item is received and approved.
• For international returns, any customs duties or import fees are the customer’s responsibility.

Important: No chargebacks or disputes will be entertained unless the issue is first reported and registered via our official WhatsApp channel.

EXCHANGE POLICY:

There is no exchange policy as per the customer's liking or disliking of the product since all outfits are made to order for our esteemed customers.

An exchange will only occur in the unlikely situation that we have sent you a defective or incorrect item and only in the event that the purchased goods are unused and undamaged by the customer.

Return Policy:

All orders are final and non-refundable, but you can exchange an item in the event that an incorrect item has been delivered to you. We can only exchange purchased items subject to product and size availability. Any exchanges or returns should be brought to our attention within one week of receipt. Any claims made afterwards will not be honored.

Refund Policy:

All sales are considered final. There are no monetary returns, but they can be exchanged for products of equal or higher value.

All formals or bridals cancelled due to non-payment are not eligible for a refund. The customer is provided 7 days notice to pay. No refunds for advance payments.